Question 1: How will I know if my order has been processed?
Answer: As soon as your order is submitted you will instantly receive a confirmation e-mail outlining the details of your order.
Question 2: How long will it take for me to receive my package?
Answer: The normal transportation cycle of goods is 3 to 12 business days. Standard delivery time is 3-12 working days, express delivery time 1-5 working days.
Question 3: What happens if the goods are not received for a long time？
Answer: Please make sure that you have filled in your receiving information correctly first, if the receiving information is incorrect please take responsibility for it yourself, if the receiving information is correct and you have not received the product more than 60 days after delivery, you can choose to have a refund or a replacement sent to you directly.
Question 4: What happens if the order takes too long to process? （more than 10 working days without special remarks）
Answer: There are two options for you to choose from, either we refund you directly or we arrange delivery as soon as possible and compensate you with a $10 coupon.
Question 5: What happens if goods are lost in transit?
Answer: We are not responsible for products lost in transit, but we can help you contact the courier company. You can contact us first to inform us of the problem you have encountered and we will arrange for someone to help you with your inquiry.
Question 6: When is payment taken for my order?
Answer: Payment is taken at the time of order. We strongly believe this keeps our business and customers well protected. For your security, we do not openly keep any credit information on file. By taking payment at the time of order your credit information is no longer viewable within your order yet we are able to properly place your order to ensure timely delivery.
Question 7: Can I put water in a ceramic vase?
Answer: The answer to this extremely common question is… it depends!
There are three main types of ceramic, which are stoneware, earthenware, and porcelain.
Stoneware is fully waterproof due to the very high temperatures the clay is fired at. This even goes for unglazed stoneware!
As for earthenware, unglazed pieces are not waterproof and will absorb and leak water over time. With that being said, earthenware that has been fired a second time with a proper glaze applied to both the interior and exterior of the piece will safely hold water.
Porcelain is water resistant, but not waterproof. Long-term standing water in a porcelain vase will eventually deteriorate the inner surface of the piece.
Question 8: Does ceramic absorbs water?
Answer: Water Absorption: Resistance to water is perhaps the biggest factor in the ceramic tile vs. porcelain decision. Ceramic tile is more porous and therefore has a higher water absorption rate.
Question 9: Can the quality of the shelves be guaranteed?
Answer: Of course! All our products are tested for load bearing before mass production and a sample is taken after production.
Question 10: Are the shelves difficult to assemble? Do I need to use special tools?
Answer: The shelf was very easy to assemble! I am sure you will be able to assemble it easily without having to watch a tutorial. You can also contact Amy online for an assembly tutorial if you need one. There are no special tools required for assembly.